How to choose a migration agent

Practical criteria for selecting registered migration advice you can trust.

Overview

What this guide covers

In Australia, immigration advice for a fee must be provided by a registered migration agent (OMARA/MARA) or an exempt person such as a lawyer with appropriate accreditation.

The best agent for you is registered, transparent about fees, communicates clearly, and sets realistic expectations — not one who promises outcomes.

Take time to verify registration, understand how fees work, and confirm the agent handles your visa type.

Audience

Who this guide is for

First-time clients comparing migration agents
People who received conflicting advice online
Applicants wanting to verify an agent before engaging

Key information

At a glance

Verify MARA registration on the OMARA register
Fees should be clear before work begins — consultation fees are often fixed; case fees are quoted after assessment
Avoid anyone who guarantees visa approval
You should know who handles your matter — boutique practices offer direct agent access
A good agent explains risks and alternatives, not just the pathway you hoped for

Check registration

Search the OMARA register for the agent's name and MARN number. Registration confirms they are bound by the Code of Conduct and professional standards.

Be cautious of unregistered 'consultants' or overseas agents offering to lodge Australian visas for a fee — this may be illegal in Australia.

Understand fees

Consultation fees are usually fixed and payable at booking. Case fees for application work should be quoted in writing after your circumstances are understood.

Government visa application charges are separate and paid to Home Affairs. A professional fee quote should distinguish agent fees from departmental charges.

Avoid agents who pressure you to pay large sums before explaining scope, or who add fees without written agreement.

Evaluate communication and fit

Migration applications can take months. You want an agent who responds clearly, keeps you updated, and explains requirements in plain language.

Ask whether you deal directly with the registered agent or only with support staff. For complex matters, direct access often matters.

Trust your instinct in the initial consultation — you should leave with a clearer picture, even if the advice is that a pathway is not viable.

Avoid delays

Common mistakes

Issues we see often — and how structured preparation helps avoid them.

Choosing based on guaranteed outcomes

No agent can guarantee approval. Promises of certainty are a red flag.

Not confirming scope in writing

Agree what the fee covers — preparation, lodgement, responding to one RFIs, or full case management.

Ignoring registration status

Unregistered advice can be unlawful and may put your visa history at risk.

Questions

Frequently asked questions

Migration Agent Registration Number — the unique identifier for agents registered with OMARA. Ours is displayed on this website and can be verified on the official register.

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